Payment Processing Policy

Last Updated: 1st of february 2024

This Payment Processing Policy explains how Koat Agency ("we", "us", or "our") processes payments for our services.

Payment Methods:

We accept payments through the following methods:

  • Credit cards: We accept major credit/debit cards through a secure payment processor.

  • Bank transfers: We may accept bank transfers for certain projects at our discretion.

  • Online payment platforms: We may offer other online payment platforms depending on your location and the service you are purchasing.

Payment Terms:

  • Prepaid services: Payment is due in full prior to the start of any project or service.

  • Hourly services: We bill by the hour with a minimum billing increment of 30 euro. Invoices are sent at the end of each month or upon completion of a project, whichever comes first.

  • Subscription services: You will be billed on a recurring basis according to your chosen subscription plan.

  • Taxes: Applicable taxes will be added to your payment based on your location and service type.

Refunds:

  • Prepaid services: We offer a full refund if you cancel a service before it begins. Once the service starts, refunds are issued on a pro-rated basis based on the completed work.

  • Hourly services: We do not offer refunds for hourly services once they have been performed.

  • Subscription services: You can cancel your subscription at any time. We will not issue refunds for past subscription periods, but you will not be charged for any future periods after canceling.

  • Disputes: If you have a dispute regarding a payment, please contact us at [email protected] to discuss the issue. We will try our best to resolve the dispute amicably. If we are unable to reach a resolution, we may involve a third-party mediator or arbitrator.

Payment Processor:

We use a third-party payment processor to securely process your payments. We do not store your full credit card information on our servers. The payment processor is responsible for storing and protecting your payment information according to their own security standards.

Security:

We take the security of your payment information very seriously. We use industry-standard security measures to protect your data, including encryption and secure communication protocols. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee the absolute security of your personal information.

Changes to this Policy:

We may update this Payment Processing Policy from time to time. The updated policy will be posted on our website. We encourage you to review this policy regularly for any changes.

By using our services and making a payment, you agree to the terms of this Payment Processing Policy.