Feedback & Improvement policy

Last Updated: 1st of February 2024

Purpose:

Koat Agency is committed to continuous improvement and delivering exceptional value to our clients, team members, and stakeholders. We believe that regular feedback is essential for identifying areas for improvement and ensuring we meet your needs and expectations.

This policy outlines how we encourage and utilize feedback to drive continuous improvement across all aspects of our business.

Feedback Channels:

We encourage feedback through various channels, including:

  • Client satisfaction surveys: Periodic surveys capture your experience with our projects and services.

  • Project feedback meetings: We conduct follow-up meetings to discuss project outcomes and gather feedback on our performance.

  • Idea boxes and online suggestion forms: Anonymous or identified suggestions can be submitted for broader consideration.

  • Exit interviews: Departing team members and stakeholders are encouraged to provide feedback on their experience with Koat Agency.

  • Open communication: We invite direct feedback through conversations with team members, management, and designated feedback channels.

Feedback Process:

  • All feedback is received with an open mind and treated with respect.

  • We acknowledge and respond to all identified issues, even if immediate action is not possible.

  • Feedback is analyzed and categorized based on themes and importance.

  • Actionable feedback is prioritized and assigned to relevant teams for investigation and implementation.

  • We communicate regular updates on progress made based on received feedback.

Continuous Improvement:

  • Continuous improvement initiatives are based on actionable feedback and data analysis.

  • We are committed to implementing meaningful changes based on feedback to enhance our services, processes, and culture.

  • The effectiveness of implemented changes is monitored and reassessed to ensure ongoing improvement.

Confidentiality:

We respect the confidentiality of all feedback providers, unless explicitly stated otherwise.

Individual names are not associated with anonymous feedback unless permission is granted.

Benefits of Providing Feedback:

  • Your feedback helps us improve our services and deliver a better experience.

  • It allows you to contribute to shaping the future of Koat Agency.

  • Open communication fosters a collaborative and positive work environment.

Thank you for your valuable feedback!

Additional Notes:

  • This policy is subject to change at any time, and we will notify you of any updates.

  • We encourage you to provide feedback as often as possible, as your insights are crucial to our continuous improvement journey.

  • For any questions regarding this policy, please contact the customer service department at [email protected]

Koat Agency demonstrates its commitment to listening, learning, and adapting to better serve its clients, team members, and stakeholders.